Frequently Asked Questions

Everything you need to know about shopping at Igloo®

How long does shipping take for my Igloo® order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return and exchange policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. We provide free prepaid shipping labels for all domestic exchanges.

How do I determine the right size for me?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, Igloo® is committed to ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes across 80% of our seasonal collections.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery in real-time.