Returns & Exchanges

At Igloo®, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items. All returns must be in their original condition with tags attached to be eligible for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.

3

Ship It Back

Drop off your package at any authorized carrier location; we will track the shipment as it makes its way back to our distribution center.

4

Receive Your Refund

After our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing